Reji builds digital shop assistants that bring the content, personalisation and ease of online shopping into the physical store to help consumers 'shop smarter'
...and it's coming soon
The world of retail has changed
Online retailers increasingly ‘know’ their customers and are seeing great results from personalising the shopping experience. In the age of the empowered consumer, product content, customer reviews and personalised marketing is becoming the new normal.
If you don't know your customers, how can you serve them effectively?
Brick & mortar retailers have been slow to adapt
Compared to online retailers, brick & mortar retailers know very little about their customer, struggling to personalise the shopping experience. Salespeople find it difficult to convey all the information that a Customer wants to know prior to purchase.
Brick & mortar retailers have the opportunity to learn from online retail
Reji is the solution
Reji is a digital mobile assistant that enables retailers to provide better product information at point of purchase and to personalise sales and service… allowing salespeople to re-focus on providing amazing ‘human’ shopping experiences.
Retailers use Reji to provide customers with an amazing in-store experience
Customers will 'thank you' for using Reji
Reji provides on-going benefits to your customers as well as the tools they need when problems arise during product set up, failure or recall.
Personal sales & service
Delight your customers by using Reji to deliver more personal offers and tailored service that improves engagement and strengthens relationships.
Help is only one-click away
Customers use Reji to access receipts, helpful product & service information and support with just one-click… no fiddly searching required.
Transparent & trustworthy
With Reji, customers have the tools to manage their details and connection preferences easily and quickly, increasing customer data quality and currency.
Reji maximises customer happiness and minimises distress when things go wrong
More personal, better results
Develop your in-store data driven marketing, turbocharge existing retention and acquisition marketing campaigns with more customer data, and use Reji to embark on a new era of engaging personally with your customers.
Know your customers, improve the data quality of your CRM, ERP and social systems and use insights gathered to enrich acquisition and retention campaigns.
Harvest the benefits
Closer connections enable tailored up-selling and cross-selling, and the gathering of customer reviews to improve the acquisition of new customers.
Customer connections using Reji are stickier than existing email newsletter based loyalty programs because the customer uses Reji to store purchase history.
Reduce cost to serve
Organisations use Reji to cut costs from their service channels through better customer records enabling more efficient handling of service requests.
Turbocharge your existing acquisition and retention campaigns with more customer data
Forward thinking retailers and manufacturers are looking at ways they can re-use or repurpose their products after customers have finished with them, seeing the economic and social opportunity to implement ‘circular economy’ strategies.
Reji is an enabler of the circular economy by helping partner retailers and manufacturers form direct product-based connections with their customers. Reji is the perfect tool to guide and incentivise customers to return products for re-use or repurposing.
Direct product based connections with customers enable retailers to make the circular economy work
Is Reji suitable for my organisation?
Reji has a laser like focus on helping organisations connect with their customers and communites, engage with them more effectively, and improve customer retention and value.
All businesses that sell, distribute or make products can use Reji to increase sales and retain more of their customers. The possibilities are as exciting as they are endless!